Return Policy

Thank you for choosing our products. We hope you are satisfied with your purchase. If you are not completely satisfied with your purchase, we will be happy to provide you with a return and return service. Here are the details of our return policy:

Return Conditions

To be eligible for a return, your item must be unused, in the same condition you received it and in its original packaging.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately and attach relevant photos for further assistance. (Items damaged or misused after receipt and problems caused by logistics are not included).

Defective goods must be reported and returned to us within the warranty period (with original packaging if possible). You must tell us what the defect is and provide your order number. We do not repair or replace items that have expired.

1. If possible, make a complaint directly to the courier's delivery representative before signing for the goods. They will inform you of the complaint procedure.

2. If you have already signed for the package, take photos of the damage and contact the local office of the courier/delivery company to file a complaint. They will have a complaint procedure that will allow you to obtain compensation.

3. Next, please contact us immediately with your order number and a full description/photos of the problem with the damaged goods. We will contact the courier.

4. Once the courier confirms the situation, they will compensate us and we will pass the compensation on to you. The amount of compensation varies from case to case and from courier to courier. In some cases, you will need to pay to send the damaged item back to us so that we can send a new one.

Initiate a Return

Initiate a return request by contacting our customer service team within 30 days of the delivery date, providing your order number, details of the item you want to return, and the reason for the return.

Return Authorization

All returns must be authorized by our support team before they can be returned. Returns will only be made if the return is returned to the address specified by the staff. If the customer returns the package without prior authorization, sends it to the wrong address, returns the wrong items or submits an empty box, no compensation will be provided in this case. 

Once we receive your returned item, our team will inspect it. If the return is approved, we will process your return.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error.

We recommend using a trackable shipping service to ensure the safe and timely delivery of the returned item.

Returns and Exchanges

Once we receive and inspect your return, we will notify you if your return has been approved or denied.

Returns will be made to the original payment method, and exchanges are subject to product availability.

During the return shipping process, the customer is responsible for any and all customs fees, excise taxes, or duties incurred during the return of the item. In these cases, we will deduct the customs fees from your authorized return amount.

Refund Arrival Time: Approximately 3-5 business days.

Delayed or Missing Return: If you still haven't received your return, please check your bank account again. Then contact your credit card company or bank, as it may take some time for your return to be officially credited. If you still haven't received your return, please contact our team in time.

If you have any questions or would like to return an item, please feel free to contact our team to answer any questions or concerns related to our return policy.

Our goal is to make the return process as easy as possible while ensuring that you are satisfied with your purchase. Thank you for choosing our online electronics store to meet your shopping needs.